About Paying Online
How to Use the Online Bill Payment Service
Frequently Asked Questions
At this time, the Online Bill Payment service is only available to account owners
Customers receiving courtesy copies of bills (ie. tenants) are NOT able to pay bills online through waterutilitymanagementservices.com
We apologize for the inconvenience
How to Use the Online Bill Payment Service
Account Registration
The first step is to register your account.
- To do this, click the My Account link.
- Read the instructions and then click the "Continue to My Account" link.
- This will bring you to the Account Login page.
- Simply click on New User Sign Up to begin the registration process. Reference information on your bill to complete the signup process.
- Required fields are denoted by red dots.
- After completing the account registration form, press Register to create your account.
My Account
After login, you will see the homepage of your account. From this page, you can view a number of things, including:
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Manage Profile & Edit Password
Edit the information you entered when registering your account.
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Linked accounts
Add other Utility Management Services Company serviced properties that you own to your homepage view.
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View Bill
On this page you will find your account number, service address, mailing address, due date, past due balance, and total amount due. From this screen, you can also pay your bill and view account history.
- Pay Your Bill
- From your account homepage, select Pay Now.
- Note the total amount due. You will be asked to enter a payment amount. Please be aware that, if you pay less than the current amount due, your account may still be subject to shut off. Partial payments do not prevent shut off.
- Choose a payment method, agreed to the Terms & Conditions, and select Next.
- Pay with Debit/Credit Card or Pay with Echeck (bank draft). Please note: Echeck is not available for all companies.
- Enter the information required. Double check all information to ensure a successful transaction.
- Press Submit Transaction. WARNING! Click this button only ONCE to avoid multiple charges! Please be patient; the transaction may take up to several minutes to complete.
- The Thank You screen confirms your payment has been made.
- Click on My Account to view the current status of your payment. The icon below Pay Bill is replaced with your payment status. Following submission, your payment status will be "Pending."
- When your payment has been processed and posted, the Pay Bill area is removed. However, if you entered an amount less than that which is due, the link will remain active until the full amount is paid.
Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service offers the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
Q. How much does the Online Bill Payment Service cost?
A. Utility Management Services does not charge a convenience fee to pay online at our websites or over the phone by calling our Customer Care Center. However, banking fees such as credit card processing fees, may be charged to you according to the policy of your water or sewer service provider. Applicable fees are listed on your company's page.
Q. Is e-Bill secure?
A. We engage several measures to ensure that your e-Bill information is secure.
- Sign-in ID and Password: Your username and password are unique identifiers that only you know.
- SSL: We use SSL (secure sockets layer) to ensure that your connection and information are secure.
- Encryption: 40-bit or 128-bit encryption makes your information unreadable as it passes over the Internet.
Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online. For your convenience, you may also pay your bill with a debit card.
Q. When will my payment post to my account?
A. Payments post to your account immediately.
Q. What if I receive a 48-hour notice or get disconnected?
A. Please contact a customer service representative at 530-717-2600 or toll free at 866-912-3692. Contact information specific to your Company can be found on the Contact Us page.
Q. Whom do I contact if I have questions about my online Bill?
A. Please contact a customer service representative at 530-717-2600 or toll free at 866-912-3692. Contact information specific to your Company can be found on the Contact Us page.
Q. What if I paid my bill on-line, but it still shows a balance?
A. Please contact a customer service representative at 530-717-2600 or toll free at 866-912-3692. Contact information specific to your Company can be found on the Contact Us page.
Q. How do I update my personal information?
A. This information can be updated online via the My Account page.
In Account Settings, click Edit Profile to edit your online profile. Contact information specific to your Company can be found on the Contact Us page.
Please note: For changes to the account owner's name, address, or phone number, you must call customer service. For security reasons, these cannot be changed online.